Your Motorist Rights
You are entitled certain legal rights:
- Under Texas Insurance Code # 1952.301, you may have your vehicle repaired wherever you choose. Under Code # 1952.302 an employee of the insurance company is prohibited from requiring you to have repairs done at one of their preferred facilities.
- (You do not have to take your car to the shop with the cheapest estimate or one picked by the insurance company.)
- Insurers may recommend some auto body shops, but CANNOT REQUIRE you to use a specific repair facility or to select form a list of their "preferred" shops. This illegal practice is called "steering".
- If you are the claimant, (you were not at fault), you are entitled to a rental car during the time your car is being repaired.